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In order to service a wide range of needs, RouteLogic provides two annual plans: Support Contract and SupportPlus Contract. The Support Contract includes: | |||||||
| Annual new software version upgrade | ||||||
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| Interim new software releases | ||||||
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| Telephone and internet 24x7 support | ||||||
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| Complimentary remote training via internet | ||||||
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| Special rates for on-site training | ||||||
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| Access to routelogic.com Customer Center includes: | ||||||
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| Downloads of software versions and releases | ||||||
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| Software Enhancement Status Report | ||||||
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| Monthly Newsletter | ||||||
| The SupportPlus Contract includes all the features of the Support Contract plus: | |||||||
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| Annual map update from user supplied GIS data | ||||||
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| Annual database analysis and scrubbing | ||||||
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| Design and development of one report or manifest * | ||||||
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| Two days on-site by RouteLogic staff member includes: | ||||||
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| Targeted training | ||||||
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| Customized training plan course book | ||||||
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| Analysis and tuning of system parameters | ||||||
| RouteLogic structures its support services into two tiers: Level1 and Level2. With Level1 RouteLogic strives to respond within minutes. The majority of the time you will be assisted immediately! Usually, Level1 staff resolves an issue in a single call. If the item requires additional assistance, Level2 is given responsibility for the item. Turnaround time is quick and our customers have never been inoperable for an extended period of time due to a RouteLogic software issue. | |||||||
| * RouteLogic defines a report as a single function generating rows and columns that share commonality among themselves. | |||||||
